General Provisions
Your privacy is important to OÜ Pistrik I-V, as is compliance with all applicable laws and regulations regarding any personal data we may collect about you when you visit our website www.pistrik.ee.
This Privacy Policy is an informative document intended to explain what data we collect, how we use it, and what your rights are regarding the protection of your data. This policy applies only to our website and its visitors and does not apply to data collected through other channels.
We collect and process information in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (hereinafter “GDPR”), the Estonian Personal Data Protection Act, and other applicable data protection laws.
Data Collection, Use, and Retention
Data Controller
The controller of your personal data is OÜ Pistrik I-V.
Company reg. number: 10132754
Company contact details:
- Email: info@pistrik.ee
- Phone: +372 65 16 310
What Data We Collect
Personal data collected, processed, and stored by the data controller is gathered electronically. The collected data includes information that you directly or indirectly share with the data controller when visiting the website, including information automatically transmitted to us by your devices.
Your personal data may reach us in the following ways:
- When you contact us via phone or email chat;
- When you submit an inquiry via the form on www.pistrik.ee;
- When you browse the website www.pistrik.ee;
- When you provide personal data about another person who receives the goods;
- When you make payments using internet banking or another electronic payment method;
- When you comment, like, or share a post on our social media account.
Knowingly providing false data is considered a violation of this Privacy Policy. The data controller is not responsible for damage caused to you or third parties resulting from your provision of false data.
Types of Data Collected
Personal Data
We ask you for personal information only when it is necessary to provide you with a service. We may process the following personal data about you:
- First and last name;
- Email address;
- Phone number;
- Conversation history between you and us;
- Information about your web browser and IP address.
In addition to the above, the data controller has the right to collect data about you that is available in public registers.
Log Files
Our website stores log files about its visitors. The collected information may include:
- Type of device used;
- Internet Protocol (IP) address;
- Browser type;
- Date and time of website visit;
- Time spent on the website;
- Number of clicks and destination on the website.
The information in log files is used to analyze trends, administer the website, track visitors’ activities in an aggregated form, gather demographic information, and ensure security.
Cookies
Like most websites, www.pistrik.ee uses “cookies”. A cookie is a small text file sent by a web server to the user’s web browser and saved on the user’s computer hard drive. Cookies themselves do not read information from the user’s computer or send it over the internet. However, information collected through cookies may be transmitted to third parties. If desired, you can disable the use of cookies in your browser settings, but in that case, the service provided to you may be disrupted.
www.pistrik.ee uses:
- Essential cookies necessary for the operation of the website;
- Persistent cookies that remember your personal preferences even after closing the browser;
- Session cookies that are automatically deleted after each visit;
- Third-party cookies that collect statistics on website usage.
Analytical and marketing cookies (including third-party cookies) are used only with your active and prior consent, which you can grant in our website’s cookie notification window (cookie banner).
You can learn more about cookies at: http://www.allaboutcookies.org/ or http://www.youronlinechoices.com/ee.
Use of Data and Legal Basis
We may use collected information for various purposes. We process your personal data only on valid legal bases:
- Performance of a contract and implementation of pre-contractual measures: To answer price inquiries, prepare offers, provide and deliver goods/services, process orders, issue invoices, and accept payments.
- Compliance with a legal obligation: Fulfilling accounting obligations and handling legal claims.
- Legitimate interest: To better understand your needs; to improve our service quality; to prevent fraud and protect our website (including log file analysis).
- Based on consent: To display more personalized offers and customize the website according to preferences.
Cases Where We May Share Your Data
We may share your personal data with third parties only in cases permitted by law and to the extent necessary to provide the service.
- We may share or transfer your personal data in connection with a change of ownership, merger, asset sale, financing, or acquisition of our company. We will notify you of the transfer of your personal data and if it becomes subject to the provisions of a different privacy policy.
- We may share your data with our partner companies, requiring them to comply with this Privacy Policy. Partner companies include our parent and subsidiary companies, joint venture partners, or companies owned by us.
- We may share your data with our business partners and authorized processors (e.g., transport and logistics companies for delivering goods, accounting service providers, and IT/web hosting providers) to offer you certain products, services, or campaigns, and to fulfill your orders.
- To comply with a legal obligation, to public authorities and courts.
Retention of Your Personal Data
The company retains your personal data only for as long as necessary to fulfill the purposes set out in this Privacy Policy or legal obligations, resolve disputes, and protect our contracts and rights. Retention periods are as follows:
- Source accounting documents are retained for 7 years from the end of the relevant financial year in accordance with the Accounting Act.
- Data collected for marketing purposes is retained until your consent is withdrawn.
- Server log files: Retained short-term for security, internal analysis, and technical analysis purposes, after which they are deleted or anonymized. Except where this data is used to strengthen security or where we are legally obligated to retain it for longer periods.
Your Data Protection Rights
You always have the right not to share your data with us, understanding that this may affect your experience on our website. When you provide us with personal information, you understand that we collect, hold, use, and disclose it in accordance with this Privacy Policy. You have the right to request details of the data collected about you.
If we receive personal information about you from a third party, we will protect it in accordance with this Privacy Policy and the laws of the Republic of Estonia. If you share third-party data yourself, you confirm that you have the right and permission to do so.
Even if you have previously consented to sharing your personal data with us for marketing purposes, you retain the right to change your mind at any time. You always have the right to request that we remove your data from our databases. From time to time, we may also request information from you to verify your identity. If you believe that the data we have collected about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us by email at info@pistrik.ee or by phone at +372 65 16 310.
If you believe we have violated an applicable data protection law and wish to make a complaint, please contact us using the contact details provided in this document and supply all details regarding the violation. We will investigate your complaint promptly and respond to you in writing, setting out the outcome of the investigation and the steps we will take to resolve your complaint. Additionally, you always have the right to contact the national supervisory authority, the Data Protection Inspectorate (info@aki.ee; www.aki.ee), to protect your rights.
GDPR Data Protection Rights
We want to ensure you are fully aware of all your data protection rights. Every user is entitled to the following:
- Right of access – You have the right to request copies of your personal data.
- Right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
- Right to erasure – Unless otherwise provided by law, you have the right to request that we erase your personal data.
- Right to restrict processing – Under certain conditions, you have the right to request that we restrict the processing of your personal data.
- Right to object to processing – Under certain conditions, you have the right to object to our processing of your personal data.
- Right to data portability – Under certain conditions, you have the right to request that we transfer the data collected to another organization or directly to you.
Security of Your Data
The security of your personal data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We do our utmost to protect your data.
OÜ Pistrik I-V takes all reasonably necessary measures to ensure that your data is processed securely and in accordance with this Privacy Policy and the laws of the Republic of Estonia. Your data will not be transferred to any organization or country unless there is a compelling reason and the security of your data is ensured.
Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, offered services, or practices of any third-party sites.
Privacy Policy Updates
We reserve the right to make changes to this Privacy Policy document when necessary. Following an update, we will modify the document update date located at the bottom. By using the website after the terms have been updated, you agree to be bound by the updated Privacy Policy.
Last updated: September 16, 2026
